Fresh Flowers

At our Watanabe Floral, every arrangement is thoughtfully designed using the freshest flowers available that day. While we do our best to honor your specific requests, floral substitutions may occasionally be necessary due to seasonal availability or supply chain changes. When substitutions are made, they’re carefully selected to match the overall style, color palette, and value of your original choice. Our goal is always to create something beautiful, balanced, and meaningful. We believe that flexibility allows us to deliver the highest quality designs while honoring the trust you place in us.

Balloons

Some hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders..

Plants

For green and blooming plants, similar plants may be substituted of equal or greater value. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. Containers for plants will be as close as possible..

Gift Baskets

Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery..

Substitutions for Special Occasions

Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided..