Retail Delivery Policy and FAQ’s

Scroll down to see the COVID-19 Delivery FAQ

1. Can the recipient expect the exact same arrangement shown in the pictures?

We will always do our best to use the exact flowers shown in the picture on the website. However, due to the nature of a perishable product, if a particular flower is not available, we reserve the right to substitute it WITHOUT sacrificing the look and/or value of the arrangement.

2. Is there a minimum order for delivery?

There is a minimum delivery order of $30 on retail deliveries. Any order of arrangements, lei, potted plants, goodie baskets, balloons, or any other retail items (excluding cut flowers) may be delivered if the order meets the $30 minimum. The cost of the merchandise must be at least $30 and then the applicable delivery charges will be applied for a total. Cut flowers are not available for delivery for retail customers.

3. How does payment work?

All orders must be prepaid in full. Our online platform supports payment from most credit card companies (Visa, American Express, Discover, or MasterCard) and for assurance purposes, we also have a Norton Shopping Guarantee built in.

For those facing problems purchasing through our online store, you may make the payment over the phone using your credit card (Visa, American Express, Discover, or MasterCard).

4. Do you make deliveries every day?

We deliver from Monday - Saturday but there are a limited number of delivery slots available for each day. We DO NOT deliver on Sundays, as well as selected public holidays. Surcharges may apply on large, bulk, or deliveries that require special attention. Please call 808-832-9360 if you would like to confirm delivery for a public holiday.

5. What happens when the recipient is unable to accept the delivery?

We have a 1-time only delivery policy and if the recipient is not available to accept a delivery and is uncontactable, our driver will perform the following:

Attempt to leave the flowers with a person in the vicinity (co-worker, neighbor etc.) or determine if there is a safe place to leave the arrangement. If it is not possible to leave the arrangement with someone or at the location, we will call and leave a message for the recipient letting them know that we attempted a delivery. The arrangement will then be held for pick up at our Nimitz store (1607 Hart Street, Honolulu 96817). The recipient should call/text our store at 808-832-9360 for a follow-up.

Please note if we are unable to leave the arrangement a request for re-delivery may be allowed or could result in an additional charge based on the delivery rates for the respective re-delivery locations. Please also note that even though the sender instructs for the arrangement to be left at the location if the recipient is uncontactable, we will only do so if our driver deems that the recipient's location is safe and conducive for the arrangement to be left unattended for a period of time.

6. What are your delivery fees like?

Our delivery fees for Oahu are based on location (zones), requested date of delivery and whether the guest requests for a specific time for delivery. The fees range from $10 for downtown to $40 for outlying areas. We do not hide delivery costs within the price of the arrangement to provide full value and lowest prices to cash and carry customers.

(i) Standard Delivery: Delivery will be made at our discretion between 8am-4pm (applies to same-day delivery as long as the order is made before 1pm for Zone 1, Noon for Zone 2 and 11a for Zone 3.

(ii) Specified Time Delivery: Guest requests for a specific time of delivery* in 4 hour blocks of 8a-12p and 12p-4p. Order must be in 6 hours before end of the block. For example, if you want delivery between 8a and 12p, your order would have to be in by 6a that day to allow us enough time to design the piece and get it delivered.

• Timed delivery charges help us cover the cost of bringing in an additional delivery team to handle deliveries that must be there by a certain time. Additionally, sending out a delivery to the further zip codes is more costly than a timed delivery near our showroom, which helps explain the variance in timed delivery charges.

(iii) AFTER HOUR DELIVERY SURCHARGE (WEDDING & SYMPATHY ONLY) - For any delivery before 8a or after 4p, a $15 additional surcharge will be applied.

• Please select the correct Timed Delivery block you are interested in and add any specific instructions in the Special instructions block.

7. Where do you deliver? What do the Zones represent?

Watanabe Floral provides service to the widest areas on Oahu. The zones we use represent different areas (zip codes) across the island of Oahu.

Refer to the table below for service areas:

8. Do you deliver to the North Shore?

Unfortunately, we do not hand deliver flower arrangements or lei purchased from our online store to Zone 4 (postal codes 96712, 96717, 96730, 96731, 96762, 96791, 96792, 96795).

However, for special events such as a Sympathy arrangement or Wedding, with a minimum spend of $300 (not including delivery cost) is required we will deliver to Zone 4; please call 808-832-9360 to order or if you have any Inquiries.

9. What are Ship-Out Boxes?

Ship-out boxes are assortments of tropical flowers, un-arranged, securely packed and delivered straight from the farms on Hawaii Island. They make perfect gifts for friends on the U.S. mainland, with that touch of Aloha! Delivery or shipping rates are included in the total cost for ship-out boxes and there are no additional charges. For those looking for tropical arrangements to send within Oahu Island, feel free to browse our online store or visit our showroom in Kalihi!

10. Do you deliver Lei, and where to?

For lei, delivery on Oahu follows our standard delivery rates (see question 6). However, delivery of lei to the outer islands and the U.S. mainland is based on FedEx shipping rates, and determined by the quantity of lei.

11. Is Delivery available to Military Bases and the Daniel K. Inouye International Airport?

For Military bases, we will attempt delivery but we will need to be sponsored on to the base, or met at the entry gate to deliver the piece. Similarly, if we are delivering to the Airport terminal, the recipient may need to meet us curbside if we are not allowed to park and run in the arrangement.

12. Do you deliver to non-residences, i.e. funeral homes, nursing homes, hospitals etc.?

The following are Popular Places that we deliver to listed alphabetically:

Starting "A - B"

Affordable Casket Outlet, Aina Haina, Aiea, Ala Moana Shopping Center, Arcadia Retirement Residence, Beverly Manor Convalescent, Borthwick Mortuary

Starting "C - F"

Convalescent Center, Elite Services of Hawaii, Federal Court House

Starting "H - I"

Hale Ho Aloha ICF, Hale Malamalama ICF, Hale Nani Rehabilitation, Hausten Gardens, Hawaii Kai, Hawaii Kai Retirement Community, Hawaii Poison Center, Hawaiian Memorial Life Plan, Hilton Hotels & Resort, Hosoi Garden Mortuary Inc., Hospice Hawaii Inc., Island Nursing Home

Starting "K"

Kahala, Kahala Nui Retirement, Kahi Mohala Behavioral Health, Kahumai Golden Age Day Care, Kailua, Kaimuki, Kaiser Medical Center, Kalakaua Homes, Kalihi, Kaneohe, Kapiolani Medical Center, Kupuna One, Keola Hoonanea, Kewalo Apartments, Korean Care Home, Kuakini Foundation, Kuakini Health System, Kukui Gardens, Kukui Tower Inc.

Starting "L - M"

Lanakila Meals on Wheels, Lanihuli Hale, LBJ Medical Referral Program, Leahi Hospital, Leahi Hospital Employee FCU, Liliha Healthcare Center, Lunalilo Home, Makua Ali’i Senior Center, Manoa, Manoa Cottage Care Home, Manoa Elder Care, Manoa Manor, Manoa Senior Care Inc., Maunalani Nursing Center, Mc Cully Circle Apartments, Mililani Downtown Mortuary, Moanalua Hillside Apartments

Starting "N - P"

Navian Hawaii, Nu’uanu, Nuuanu Hale Hospital, Nu’uanu Memorial Park, Oahu Care Facility, Old Vineyard, One Kalakaua Realty, One Kalakaua Realty Inc., One Kalakaua Senior Living, Palolo Chinese Home, Pauahi Elderly Housing, Pearl City, Pualani Manor, Puma Care Home, Punchbowl Cemetery, Purple Shield Plan, The Plaza

Starting "Q - S"

Queen's Medical Center, Rehabilitation Hospital, Respite Hale Inc., Royal Towers, Sand Island, Shriners Hospital For Children, St. Francis Hospital, St. Francis Medical Center, Straub Clinic & Hospital Inc.

Starting "U - W"

Ultimate Cremation Svc-Hawaii, Visiting Angels Senior Care, Wahiawa, Waialae, Waikiki, Waipahu, Westlake Apartments, Williams Funeral Service, Winston Hale

13. How can I cancel my order?

Changes or cancellations of orders must be made before closing time, one business day prior to the delivery date. Order changes requested after that time cannot be guaranteed. Special orders or custom arrangements, such as Sympathy or Wedding pieces canceled after that time will be charged a 25% restock fee (only 75% of the purchase amount will be refunded). Please call 808-832-9360 for any cancellations.

14. Anonymous Delivery Policy

Our policy is to always let the sender know who delivered them an arrangement if asked. We can send out a card anonymously, but if asked, for legal and safety reasons we will provide the recipient with the name of the sender.

Watanabe Floral, Inc. COVID-19 UPDATE:

Queen's Hospital and Queens West Oahu are only accepting flowers for staff members. No orders for patients at this time.

Accepting flowers:

- Queens (691-1000)

• 4th floor is ICU – cannot receive flowers.  Some ICU patients are on 6th floor, depends on room #.  Any delivery to 6th floor room, will need to check with nurse’s station if patient able to receive flowers.
• ​Okay to deliver to Queen POB's 

- Queens West (691-3000)

- Kapiolani Medical Center (983-6000)

- Pali Momi (486-6000)

• Patient & Staff needs to be dropped off with front security near the elevators (by emergency room) If patient doesn't have a visitor, driver can take flowers to the patient or security can just call a nurse from the nurse's station. 

- Straub (522-4000)

• For patients need to call nurses' station
• Staff deliveries are difficult because the staff member has to come down to receive the flowers themselves (security won't deliver to them)

- Kaiser Hospital (432-0000) - Will allow deliveries to Greeters/Info desk in lobby.  They will notify nurse’s station to come down to retrieve.  However, you still need to verify with nurse’s station that patient can receive flowers.

• Okay to deliver to Kaiser Clinics – Mapunapuna, Waipio and Honolulu

- Castle (263-5500)

- St Francis (547-6000)

• The Villas is the only place that has patients; we need to have the room number on the card for patients.
• For employee, need to indicate "employee" by name.  For staff at St. Francis, ok to deliver

- Kuakini (536-2236) - Will accept arrangements and mylar balloons only.  Will NOT accept potted plants, lei, latex balloons.
Including Kuakini Medical Plaza & Hale Pulama Mau – Senior Living Facility

- Tripler (433-6661)